*Outer Zone 1 - Scottish Highlands & Islands, Northern Ireland, Republic of Ireland, Isle of Man, Channel Isles, Scilly Isles.
*Outer Zone 2 - Isle of Wight
Dispatch
If you receive the wrong art print {or size}, we will pay for return shipping & send you the right print!
If a print is received damaged due to shipping, we will gladly exchange it but cannot pay for shipping.
If you simply do not like something that you receive, you pay the return shipping & we will refund your money within 30 days of purchase
International Customs Fees
Customs fees are never the vendors responsibility, they are an import, not an export charge, and Julia Harvey Designs can't tell in advance if they will be charged, or how much they will be.
Julia Harvey Designs is not responsible for international items lost via the Royal Mail system and cannot re-issue any order if an item is lost.
RETURNS
Cancellations
Should you wish to cancel an order, you have 7 working days from the date you placed your order to do so by emailing us at hello@juliaharvey If your order has already been dispatched, then please refer to the Unwanted Items section below.
Unwanted items We hope that you will be really pleased with your goods, however if you decide you don't want to keep them, provided they are in a saleable condition, we will be happy to offer you a full refund. Just contact us and return your items to us within 14 days of receiving them along with the original packaging and your order and contact details to the following address:
Your original payment method will be credited within 14 days of us receiving your unwanted items. Please note that you will need to cover the cost of sending the items back to us.
Also please note that our return policy only applies to items which have not been personalised, unless those items are faulty or damaged.
*Outer Zone 2 - Isle of Wight
Dispatch
If you receive the wrong art print {or size}, we will pay for return shipping & send you the right print!
If a print is received damaged due to shipping, we will gladly exchange it but cannot pay for shipping.
If you simply do not like something that you receive, you pay the return shipping & we will refund your money within 30 days of purchase
International Customs Fees
Customs fees are never the vendors responsibility, they are an import, not an export charge, and Julia Harvey Designs can't tell in advance if they will be charged, or how much they will be.
Julia Harvey Designs is not responsible for international items lost via the Royal Mail system and cannot re-issue any order if an item is lost.
RETURNS
Cancellations
Should you wish to cancel an order, you have 7 working days from the date you placed your order to do so by emailing us at hello@juliaharvey If your order has already been dispatched, then please refer to the Unwanted Items section below.
Unwanted items We hope that you will be really pleased with your goods, however if you decide you don't want to keep them, provided they are in a saleable condition, we will be happy to offer you a full refund. Just contact us and return your items to us within 14 days of receiving them along with the original packaging and your order and contact details to the following address:
Your original payment method will be credited within 14 days of us receiving your unwanted items. Please note that you will need to cover the cost of sending the items back to us.
Also please note that our return policy only applies to items which have not been personalised, unless those items are faulty or damaged.
